Symptom
Canvas Report Export Icons not working when exporting to Excel and background in Report Center
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Successfactors HXM Suite
- Report Center
Reproducing the Issue
- Login the instance
- Go to Report center
- Select an existing Report Canvas ( with text description added above the report table such as Title and Description )
- Run the report
- Select Export Icon to export to Excel or Background
- The icon is not active (not working)
Cause
The text box added above the Report Table with "Report Title" and "report description" is overlapping the table header, resulting to icon being underneath the Text box frame and not selectable
Resolution
To resolve the issue, do the following
- Go to Report Center
- Select the affected report
- Edit the Report
- Click on the text box above the report table and see if the frame is overlapping the Report Table header
- Resize the text box and move up away from the Report Table header
- Preview the Report
- The icon become selectable and can export
See the screenshot below
Text overlapping - Export Icon inactive
Text box resized and moved up - Export Icon become active
Keywords
Icons, Export, Canvas, not, working, selectable, inactive, Report center, Excel, Background, Run, Text, Rich, Query , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Problem