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2846605 - XSController will not start: Stderr: id: ‘<SID>xsa’: no such user

Symptom

When trying to start the XSController you can see the following error in the xscontroller.out log file.

Exception in thread "Controller Console" com.sap.xs2rt.core.installation.utils.InstallationException: Exception during check node cpp environment:Failed to determine uid/gid for user "<SID>xsa":Failed to determine uid/gid for user "<SID>xsa". Exit code of id command: 1. Stderr: id: ‘<SID>xsa’: no such user
at com.sap.xs2rt.installation.impl.hana.CheckThatNodeIsRunning.checkCppVersion(CheckThatNodeIsRunning.java:234)
at com.sap.xs2rt.installation.impl.hana.CheckThatNodeIsRunning.checkCppVersion(CheckThatNodeIsRunning.java:172)
at com.sap.xs2rt.controller.impl.ControllerConsole.main(ControllerConsole.java:726)
Caused by: java.io.IOException: Failed to determine uid/gid for user "<SID>xsa":Failed to determine uid/gid for user "<SID>xsa". Exit code of id command: 1. Stderr: id: ‘<SID>xsa’: no such user


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Environment

SAP HANA Extended Application Services, Advanced Model

Product

SAP HANA 1.0, platform edition ; SAP HANA, platform edition 2.0

Keywords

xscontroller, com.sap.xs2rt.core.installation.utils.InstallationException, XS advanced, not , starting, startup, failed, user, uid/gid, XSA, nosuch, user , KBA , BC-XS-RT , OP Runtime / XS Controller , Problem

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