SAP Knowledge Base Article - Preview

2846865 - Empty User List in Manage substitute in My Fiori Inbox


When You try to search for a username for a substitute you can see an empty Icn and Empty Data being returned.

If you go ahead and try to set up the substitution, following error displayed:

Cannot create substitution rule due to an internal error. Please try again later. Contact your system administrator if the problem persists.



  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5
  • S/4HANA 1511
  • S/4HANA 1610
  • S/4HANA 1709
  • S/4HANA 1809


SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for ABAP 7.52 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909


 Badi, User search, Substitutes, SearchUsers, My inbox, Fiori , KBA , CA-INB-FIO , Fiori UI for My Inbox Application , Problem

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