SAP Knowledge Base Article - Public

2847100 - Second Manager permission role not working


  • How does 2nd Level Manager permissions work?  
  • You have created a permission role based on Second Manager and some managers are not being assigned to this role;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Suite

Reproducing the Issue

Creating a permission role based on Second Manager:

  1. Admin Center > Search for Manage Permission Role;
  2. Create New or Edit a permission that already exist
  3. And the role is define to Grant role to: Second Manager

second manager.PNG

  1. You have noticed some second manager users are not assigned to this role;
    • You can analyze if the user is assigned to this new role in:
    1. Admin Center > Set User Permission > View User Permission;


Second Manager are defined in User Data File, in this case, you should fill on UDF which users are Second Manager.


Analyzing and filling the User Data File:

  1. Admin Center > Update User Information > Employee Export > Export User File;
  2. Open the .csv file in Excel and search for the column Second Manager;
  3. In this column you should fill the UserID from the person that is the Second Manager that user;
    • For example, the userID 100093 is second manager from userID 100052


  1. After filling the column Second Manager, you should Import the UDF to system;
  2. Following that, the permission role will understand (from UDF) who are the people defined as Second Manager.

Please also make sure that the second manager has no manager cycle loop in the UDF, otherwise the Second Manger permission role will not work:

Examples of loop:

  • User A is Second Manager of User B
  • User B is Second Manager of User C
  • User C is Second Manager of User A


Issue with second level manager, not all 2nd level managers are getting assigned, Second Manager Cycle, Permission, SF, Second Manager Permission role , KBA , LOD-SF-PLT-RBP , Role Based Permissions , How To


SAP SuccessFactors HXM Suite all versions