SAP Knowledge Base Article - Preview

2848214 - Error Message: Ticket with ID ABC contains multiple references to Ticket with ID DEF

Symptom

You are trying to add Ticket ID ABC as Main Ticket for Ticket ID DEF (ABC and DEF represent the Ticket ID's) and receives error messages:

  • Ticket with ID ABC contains multiple references to Ticket with ID DEF;
  • Ticket with ID DEF contains multiple references to Ticket with ID ABC.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket ; Follow-up ; Main Ticket ; Error Message ; Ticket with ID contains multiple references to Ticket with ID ; Related Items ; Sub-Ticket ; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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