Symptom
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
User has a secondary (concurrent) employment. This employment is a manager position.
The user doesn't receive any email notifications for his direct reports on the secondary employment
Reproducing the Issue
User is on secondary employment and is a manger in both employments for different direct reports
Cause
By default only the main employment only will receive email notifications.
Resolution
Download the user directory and filter by Last Name. 2 rows will be shown. Usually the username -1 is the secondary employment
To change the setting go to admin center - Change Email Notification Setting. Search by Last Name only.
Tick the box for the secondary employment.
If the requirement is to send notifications to the main employment only, tick one box only.
If the secondary employment has been set to be the main employement and this employment only should receive emails, then you have to change the setting
Keywords
secondary concurrent employment email notification , KBA , LOD-SF-EC-CON , Concurrent Employment , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem
SAP Knowledge Base Article - Public