SAP Knowledge Base Article - Public

2848549 - Matrix Grid Reports - Understanding the source of ratings


The purpose of this page is to help the reader understand what rating sources are being considered by the Matrix Grid Reports.


SAP SuccessFactors Succession Management

Reproducing the Issue



The Matrix Grid Report can be customized to retrieve ratings from specific sources (Live Profile, Performance Forms, Calibration) and to include in-progress or only completed ratings. This page helps you understand the settings that affect the source of ratings, so you can effectively configure the process and/or troubleshoot issues related to rating inconsistencies.

The process configuration of the Matrix Grid Report determines what are the rating sources (Live Profile, Performance Management, Calibration) that will be considered when retrieving the latest ratings for the users. Here, we are also concerned about some other settings that impact whether the Matrix Grid Report is taking the latest or the average of the ratings, whether it is considering in-progress Performance Forms and whether it is considering in-progress Calibration Sessions.

  1. Go to Admin Center > Matrix Grid Reports: Performance-Potential or How vs. What.
  2. Review the following configuration in this page:
    1. What is the Trend Element selected for each axis? The Trend Element selected for each axis will determine the type of ratings you need to look at (Performance, Potential, Objective, Competency, Custom1 or Custom2).
    2. What is the process (source of ratings) selected for each axis? The process selected will determine what are the sources of ratings (whether they come from Live Profile, Performance Forms and/or Calibration Sessions). If you have “All data sources” (first option from the list) selected, this means that all ratings from the instance are included. If another process is selected, you will need to go to Admin Center > Processes and Forms to understand the configuration (more details explained below).
    3. Is the checkbox “Exclude in-progress forms when retrieving the most recent ratings” enabled? If this checkbox is enabled, the Matrix Grid Report will not consider ratings from in-progress forms, so you don’t need to run the step 2 of this guide - Run the Performance Management Ad Hoc Report.
    4. Is the checkbox “Use average of all found ratings, instead of latest” enabled? If this checkbox is enabled, you will need to retrieve all the ratings for the given date range and average them. If this checkbox is disabled, which is the most common use case, the system will retrieve the latest rating available for the given date range.

Complete information is available in the wiki page Matrix Grid Reports - Understanding the source of ratings.

Note on Calibration sessions: It is best practice to have one calibration session per performance form cycle. Multiple calibration sessions with the same performance form may cause unexpected ratings to appear in the system.

Note on deleted forms: When forms are launched and they are "soft deleted" they are still considered as in-progress forms in the system and are still considered in the generation of the matrix grid report and can be shown on the employee profile and shown in reporting. If the option “Exclude in-progress forms when retrieving the most recent ratings” is enabled they will be excluded from the placement generation, if this is not possible to enable this option you can purge the deleted forms from the system. This behaviour has been acknowledged in an enhancement request which can be tracked on the Customer Influence page and is targeted for a future release.

See Also


in-progress Calibration Sessions, exclude in progress, use average of all found ratings , KBA , LOD-SF-SCM-MXG , Matrix Grid Reports (9 Box) , How To


SAP SuccessFactors Succession & Development all versions