SAP Knowledge Base Article - Preview

2848601 - How to fix long garbage collection and memory exhaustion issues caused by overgrowth of cronjobhistories - SAP Commerce Cloud

Symptom

  • Frequent restarts
  • High suspension on backoffice/backgroundprocessing aspect.
  • Following pattern can be seen in Dynatrace on the affected process (tomcat backoffice in this case):

dynatrace.png

  • Hybris Caches tab shows following Query Region Cache pattern:

dynatrace-cache.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Product

SAP Commerce Cloud all versions

Keywords

queryregioncache, cronjobhistories, cache, backoffice, backgroundprocessing, memory exhaustion, suspension , KBA , CEC-SCC-PLA-PL , Platform , How To

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