SAP Knowledge Base Article - Preview

2848601 - How to fix long garbage collection and memory exhaustion issues caused by overgrowth of cronjobhistories - SAP Commerce Cloud


  • Frequent restarts
  • High suspension on backoffice/backgroundprocessing aspect.
  • Following pattern can be seen in Dynatrace on the affected process (tomcat backoffice in this case):


  • Hybris Caches tab shows following Query Region Cache pattern:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Commerce Cloud all versions


queryregioncache, cronjobhistories, cache, backoffice, backgroundprocessing, memory exhaustion, suspension , KBA , CEC-SCC-PLA-PL , Platform , How To

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