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SAP Knowledge Base Article - PreviewSymptom
It is important to select the right System (and Product) during the creation of a customer case to receive the appropriate service level agreement (SLA) during the case processing.
It is also used for the machine learning services to correctly predict the Product and Product Functions your inquiry refers to.
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Keywords
Create an incident, create a case, Choose Product, Choose System, Contract Type, SLA Times, Incident Processing, Machine Learning, AI, predictors, predictor, services, component change , KBA , XX-SER-FORME , SAP for Me , How To
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