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SAP Knowledge Base Article - PreviewSymptom
- It is important to select the right System (and Product) during the creation of a customer case to receive the appropriate service level agreement (SLA) during the case processing.
- It is also used for the machine learning services to correctly predict the Product and Product Functions your inquiry refers to.
- How to filter the systems when creating a case
- How to narrow download the system selection result when submitting a case to SAP
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Environment
Keywords
Create an incident, create a case, Choose Product, Choose System, Contract Type, SLA Times, Incident Processing, Machine Learning, AI, predictors, predictor, services, component change , KBA , XX-SER-FORME , SAP for Me , How To
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