SAP Knowledge Base Article - Public

2849593 - Employee dependent data updates not synchronized to Benefit Enrollment


When an employee enrolls a dependent to a Benefit and update dependent details into Profile this data is not being synchronized to Benefit Enrollment.


SAP SuccessFactors Employee Central : Global Benefits

Reproducing the Issue

  1. Go to Employee Profile
  2. Edit Dependent data and Save
  3. Refresh Employee Profile
  4. Go to Benefit Section
  5. Check Benefit Enrollment with dependent 
  6. Dependent data is not updated into enrollment


Expected system behavior.


Once the employee is enrolled into the Benefit, any changes will not be synchronized to the enrollment record automatically when employee changes his/her master data. Like employee modified the dependent data from Dependent portlet.

The benefit enrollment also needs to be modified. Using Edit enrollment feature, employee needs to re-select the dependent to reflect the changes.

To have the enrollments updated, kindly refer automatic job configuration here.


dependent benefit enrollment sync, benefit sync, employee data changes benefit. , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , LOD-SF-EC-DPD , Dependents Management , Problem


SAP SuccessFactors Employee Central all versions