SAP Knowledge Base Article - Public

2850068 - Error on Offer Letter When Sending to Candidate - Recruiting Management


An error appears when trying to send Offer Letter to a Candidate.


SAP SuccessFactors Recruiting Management


DMS is not configured correctly or users are missing the required RBP.


Following configuration and permissions need to be enabled:

Document Management Service feature needs to be enabled in Provisioning by ticking the box for the "Enable Document Management Service" setting. Please note that this requires "Enable the Attachment Manager", "Enable Generic Objects", and "Enable RBP", therefore ensure that these 3 settings are enabled as well.

After enabling the settings in Provisioning, the RBP need to be configured as per KBA 2518360 - The Manage Documents Feature in SAP SuccessFactors:

  1. Navigate to Admin Center
  2. Go to "Manage Permission Roles"
  3. Choose the role you wish to grant this to
  4. Click "Permission" and navigate to the "Manage Documents" category

Once roles are refreshed and updated, the feature can be accessed through:

  1. Admin Center
  2. Configure Document Management, where you can begin the configuration.

See Also

KBA 2518360 - The Manage Documents Feature in SAP SuccessFactors


Offer Letter, acfd226be6aac7d0af9664b7efa693c2aa4bca27, c098dee16d0f917172e35767e890fe3d5379c816, d8198bba51d18a6d2e48de9d0b688e5c3f816c9c, DMS, Failed to store attachment, Invalid service, please check if DMS has been configured properly, status=null , KBA , d8198bba51d18a6d2e48de9d0b688e5c3f816c9c , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions