2850276 - Status-triggered email is not sent when a candidate is forwarded to the New Application status directly - Recruiting Management

When forwarding a Candidate to the New Application status (Default status) of another Job Requisition, the status-triggered email is not sent to the Candidate and Recruiting Operators.

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SAP SuccessFactors Recruiting Management

1. Configure the status-triggered mail for New Application status (Default status) in Edit Applicant Status Configuration
2. Forward a Candidate from a Job Requisition to another and select "New Application" status
3. The status-triggered email is not sent to the Candidate and Recruiting Operators

This is an expected behavior. In the following 2 scenarios, the status-triggered email of the New Application status (Default status) will not be sent:

• A Candidate is forwarded to the New Application status (Default status) status of another Job Requisition directly.
• On the same Job Requisition, a non-applicant Candidate is moved from the Forwarded status to the New Application status (Default status) directly.

Note: If after adding the candidate to the job requisition this application is moved to another in-progress status the application status email will trigger as configured. The email is not sent only for the default status.

NOTE: SAP SuccessFactors Recruiting is no longer accepting enhancement requests; future recruiting development investment is focused on SmartRecruiters. A separate KBA will be published once enhancement requests for SmartRecruiters are open. Please refer to KBA 3798700 - Enhancement Requests for Recruiting - Recruiting Management. 

3798700 - Enhancement Requests for Recruiting - Recruiting Management - SAP for Me

New Application, status triggered email, candidate, application, Forward to Requisition, Forward, Requisition, default, email, notification, RCMadhocmail

, KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

SAP SuccessFactors Recruiting all versions