SAP Knowledge Base Article - Public

2850276 - Status-triggered email is not sent when a candidate is forwarded to the New Application status directly

Symptom

When forwarding a Candidate to the New Application status (Default status) of another Job Requisition, the status-triggered email is not sent to the Candidate and Recruiting Operators.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Configure the status-triggered mail for New Application status (Default status) in Edit Applicant Status Configuration

2. Forward a Candidate from a Job Requisition to another and select "New Application" status

forward candidate.jpg

3. The status-triggered email is not sent to the Candidate and Recruiting Operators

Resolution

This is an expected behavior. In the following 2 scenarios, the status-triggered email of the New Application status (Default status) will not be sent:

  • A Candidate is forwarded to the New Application status (Default status) status of another Job Requisition directly.
  • On the same Job Requisition, a non-applicant Candidate is moved from the Forwarded status to the New Application status (Default status) status directly.

If you would like to change or improve this system behaviour feel free to submit an enhancement request to the Product Management team which will be reviewed and voted on and could be included in the next release of the product. For more information on how to submit an enhancement request, please see KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

New Application, status triggered email, candidate, application, Forward to Requisition, Forward, Requisition, default, email, notfication , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions