2850276 - Status-triggered email is not sent when a candidate is forwarded to the New Application status directly

When forwarding a Candidate to the New Application status (Default status) of another Job Requisition, the status-triggered email is not sent to the Candidate and Recruiting Operators.

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SAP SuccessFactors Recruiting Management

1. Configure the status-triggered mail for New Application status (Default status) in Edit Applicant Status Configuration

2. Forward a Candidate from a Job Requisition to another and select "New Application" status

3. The status-triggered email is not sent to the Candidate and Recruiting Operators

This is an expected behavior. In the following 2 scenarios, the status-triggered email of the New Application status (Default status) will not be sent:

• A Candidate is forwarded to the New Application status (Default status) status of another Job Requisition directly.
• On the same Job Requisition, a non-applicant Candidate is moved from the Forwarded status to the New Application status (Default status) status directly.

Note: If after adding the candidate to the job requisition this application is moved to another in-progress status the application status email will trigger as configured. The email is not sent only for the default status.

If you would like to change or improve this system behaviour feel free to submit an enhancement request to the Product Management team which will be reviewed and voted on and could be included in the next release of the product. For more information on how to submit an enhancement request, please see KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

2090228 - How to Submit Ideas for SAP SuccessFactors Products

New Application, status triggered email, candidate, application, Forward to Requisition, Forward, Requisition, default, email, notfication

, KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

SAP SuccessFactors Recruiting all versions