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SAP Knowledge Base Article - PreviewSymptom
You are trying to scope the option to enable internal memo for Tickets on Business Configuration but the option is grayed out.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ; Internal Memo ; Business Configuration ; Questions ; Question Dependency ; Dependency ; Service Request Management ; Scoping ; Implementation Project , KBA , LOD-CRM-SRP , Service Request Processing , How To
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