SAP Knowledge Base Article - Public

2850976 - Customer Invoice Volume Report Shows Incorrect Quantity

Symptom

Customer Invoice Volume Reports shows 0 quantity for Follow-Up Invoices/Credit Memos.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Open the Customer Invoicing workcenter.
  2. Select the Reports view.
  3. Open the Customer Invoice Volume report.
    Follow-Up invoices show 0 quantity values.

Cause

  • Follow up invoices are tracked within reporting with 0 value.
  • This is intended to keep the total quantity of the complete sales process correct.
  • Credit memos created from Customer Returns and manual Invoices/Credit Memos show the actual quantity. 

Please Note: for invoices the quantity will be displayed in the field Invoice Quantity and for Credit Memo's the quantity will be displayed in the field Credit Memo Quantity

Resolution

  • This is the intended system behavior.
  • The purpose is to allow for overall sales tracking with correct quantity values.
  • Original invoice and follow up invoice do not exceed the delivered quantity.

Keywords

Kundenrechnung, Stückzahl, Menge, Bericht, Folgerechnung, Customer Invoice, Quantity, Report, Follow-Up Invoice , KBA , AP-CI-CI-ANA , Analytics , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 1911 ; SAP Business ByDesign 2002 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0