SAP Knowledge Base Article - Public

2852307 - Cannot select citizenship status in NES


  • Dropdown remains in SELECT option
  • Panel 'Form I-9 Employee Information and Attestation' is not allowing the selection of citizenship status.
  • Cannot select option in textbox 'I attest, under pensalty of perjury, that I am.'
  • Because citizenship status is not selectable, cannot choose verification documents and cannot proceed further 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

When the new Hire arrives to the 'Form I-9 Employee Information and Attestation' panel as shown below, the dropdown is not allowing them to select a citizenship status.



  • This issue is occuring because the candidate has already signed their I-9 form or has already completed an Onboarding activity
  • For further assistance please open a ticket with support 

Support please see internal memo


supportmate, citizen, I-9, US I9, panel, dropdown, menu, OBD , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding all versions