2852320 - How to use Multilevel Categorization as a condition in ERMS Rule Policies for SolMan 7.2 ITSM?

• How to use specific category data from your Multilevel Categorization schema as a condition in a Rule Policy for ITSM dispatching?
• Cannot select a value when using "Order Category" attribute in conditions for a Rule Policy.

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SAP Solution Manager 7.2

Order Category, SOLMAN, ITSM, Service Request, Dispatch, EMRS, cat schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To