SAP Knowledge Base Article - Preview

2852320 - How to use Multilevel Categorization as a condition in ERMS Rule Policies for SolMan 7.2 ITSM?


  • How to use specific category data from your Multilevel Categorization schema as a condition in a Rule Policy for ITSM dispatching?
  • Cannot select a value when using "Order Category" attribute in conditions for a Rule Policy.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Solution Manager 7.2


SAP Solution Manager 7.2


Order Category, SOLMAN, ITSM, Service Request, Dispatch, EMRS, cat schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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