The Discovery of the Introscope is failing even though the agent is online in Agent Administration. The following message is displayed in the step 4 of Infrastructure Preparation:
Status of retrieval of existing installation: Diagnostics agent was not found
The Diagnostics Agent <agent's name> was not found
SAP Solution Manager 7.2
Introscope, Diagnostic Agent was not found , KBA , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem
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