Start a claim- button not showing for some users
**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Employee Central: Global Benefits
Reproducing the Issue
Start a claim button not showing up for few users, however, even for peers it shows denoting as not a generic issue but data issue with specific user:
Benefit entitlement amount is set to invalid values (only -1,0 and positive numbers are accepted in Benefit.entitlementAmount).
- If the benefit eligiblity rule is setting Benefit.entitlementAmount to negative values other than -1, then the issue occurs.
- Also in benefit claim accoumulation record, if the remaining amount is set to invalid negative value like below:
- And if benefit employee claim is imported with invalid negative entitlement values in benefit employee claim object as below:
Correct the values mentioned above to be non negative values (except -1, as it is accepted for unlimited benefit). Make sure that the entitlement rule is not setting enititlement amount to invalid values as well.
start a claim, claim button missing, benefit claim button. , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem