SAP Knowledge Base Article - Public

2853221 - Removing the Contact's Account also deletes the contact's relationship data


You are removing the account linked to a contact. However, all the contact relationship data (address, e-mail, phone...) gets deleted as well.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open any contact.
  4. Delete the account liked to the contact.
    RESULT: All the relationship data is completely deleted.


If a contact doesn't have an account (or if the account gets deleted), the contact doesn't have a workplace address, e-mail, phone... anymore. That's why all this relational information is being deleted.


This is the system's behavior.

If you consider that this behavior should be changed in the system, we would like to kindly ask you to post this request in the SAP Hybris Cloud for Customer influence site:

See Also


account, contact, relationship data, address, e-mail, phone, delete, , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions