SAP Knowledge Base Article - Public

2853745 - Manual SMS messages are not being received by candidates in specific countries - Recruiting Management

Symptom

SMS Configuration is complete and some candidates are receiving the manual SMS messages. But candidates from certain countries are not receiving the messages.

Environment

SAP SuccessFactors Recruiting Management

Cause

Rules and Regulations in certain countries like Kuwait and UAE can block the sending of SMS messages to candidates. For example, Sender IDs need to be registered with the governing bodies with the aim of stopping unnecessary SPAM

Resolution

You will need to reach out to the SMS Provider, Sinch AB for assistance. Customers can create an incident directly with Sinch via essupport.digitalinterconnect@sinch.com.

See Also

3205579 New Account URL for Short Message Service for Recruiting Management

Keywords

Text Messaging, Automatic SMS, , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions