SAP Knowledge Base Article - Public

2853997 - Fields saved in Field Mapping Tool for Onboarding/Offboarding EC Integration are now blank - Onboarding 1.0


  • Fields mapped in Field Mapping Tool for Onboarding 1.0 /Offboarding EC Integration are deleted/disappeared.
  • Mappings that were previously saved in Field Mapping Tool for Onboarding 1.0 /Offboarding EC Integration are now blank/empty.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SuccessFactors Onboarding 1.0
  • SuccessFactors Employee Central

Reproducing the Issue

1. Open ‘Field Mapping Tool for Onboarding 1.0 /Offboarding EC Integration’.

2. Map fields and select ‘Validate and Save’.

Field Mapping saved.png

3. Open tool again, make quick change and select ‘Validate and Save’.

4. Open tool again.

5. Fields mapped previously are now blank.

Field Mapping deleted.png


  • Not all fields had loaded when ‘Validate and Save’ was selected.

    Loading fields.png
  • When the field mapping tool is opened/refreshed, some fields will load instantly while some fields can take longer to load.

    Loaded + Not Loaded.png
  • If ‘Validate and Save’ is selected before all fields have loaded, the mapping of fields that have loaded will save successfully,
    but the mapping of the fields that have not loaded will be overwritten as empty/blank.


  1. All fields must be finished loading before mapping is saved.
  2. Field loading: 
    Loading icon.png
  3. To ensure successful save of all fields, ensure that all fields have loaded successfully before ‘Validate and Save’ is selected.
  4. Note: This may take 1-5 minutes in some instances. 

    Loaded fields.png


Onboarding 1.0 , onb, ec, integration, field mapping, mapping tool, mapped fields, mapping deleted, field mapping deleted, field mapping blank, field mapping empty, mapped fields deleted, mapped fields blank, mapped fields empty , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Onboarding all versions