SAP Knowledge Base Article - Preview

2854304 - Phone Number Not Clickable For Leads

Symptom

Phone number is not clickable on leads quick view (or from the lead Overview facet).


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Environment

  • SAP Service Cloud
  • SAP Sales Cloud

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

CTI, Live Activity, Click-to-Call, Phone Call, Call, Phone Number, Leads, Quick View , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LM , Lead Management , Problem

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