2854645 - Integration Center - IC job fails due to SFTP Server Host Address

Symptom

You wish to understand why your Integration Center job is failing with errors such as:
Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.integrationbuilder.service.exception.IntegrationSFTPException: Cannot connect to sftp://abcde
at com.successfactors.integrationbuilder.service.scheduledjob.IntegrationVendorExportJob.executeJob(IntegrationVendorExportJob.java:281)
at com.successfactors.jobscheduler.jobimpl.SimpleJob.execute(SimpleJob.java:461)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Successfactors HXM Suite - Integration Center

Cause

System Behavior

Resolution

Please test with both the SFTP Server IP of the Destination Address in Destination Settings (see below screenshot), or
the domain of the SFTP (e.g. sftp44.sapsf.com)

IP_sftp KBA.JPG

See all IP Destination Address for each SFTP domain in KBA :

2250792 - SFTP Public IP Addresses and URL's for Data Centres

Keywords

SFTP Server Host Address, Integration center Destination Settings
Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.integrationbuilder.service.exception.IntegrationSFTPException: Cannot connect to sftp
at com.successfactors.integrationbuilder.service.scheduledjob.IntegrationVendorExportJob.executeJob(IntegrationVendorExportJob.java:281)
at com.successfactors.jobscheduler.jobimpl.SimpleJob.execute

, KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Core all versions