SAP Knowledge Base Article - Public

2854701 - Error: No approver found; task is unassigned

Symptom

For supplier invoices, you can see no approver is determined although the cost center manager is maintained.

or

For purchase order, you can see no approver is determined although the cost center manager is maintained.

or

For goods and service receipts , you can see no approver is determined although the cost center manager is maintained.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the work center Supplier Invoicing
  2. Go to the view Invoices and Credit Memos
  3. Go to Approval tab 
  4. Here you can see the error "No approver found; task is unassigned".

or

  1. Go to purchase requests and orders work center
  2. Go to purchase orders view and search for the purchase order 
  3. Go to Approval tab
  4. Here you can see the error "No approver found; task is unassigned".

or

  1. Go to Goods and Service Receipts work center
  2. Go to Receipts and Returns view 
  3. Search for the GSR ID
  4. Go to Approval tab
  5. Here you can see the error "No approver found; task is unassigned".

Cause

The approval rule approval by cost assignment. The responsible approver is getting determined as cost center manager. However, the employee responsible for the supplier invoice or purchase order is also same person. To avoid self-approval the rule will create an unassigned task and will not assigned to user.

Resolution

The Key user can assign the unassigned tasks from application user management and get it approved by whoever they feel is correct to approve the document in this situation.

Keywords

Supplier Invoice Approval,No approver found, task is unassigned,cost center manager, cost assignment, Purchase order approval, goods and service receipt not assigned to approver. , KBA , AP-SIP-SIV , Supplier Invoice , How To

Product

SAP Business ByDesign all versions