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SAP Knowledge Base Article - PublicSymptom
- What is the required information when opening an case for SAP Datasphere?
- Need More Help? SAP Support - Contact Us or search a solution in SAP Knowledge Base Search.
- SAP Support's mission is to help with any error and/or bug of standard delivered software licensed from SAP.
It does not include providing suggestions about system operation, configuration, how-to request, etc.
For consulting or How-To's, please ask a question on the SAP Datasphere Community or consider addressing the consulting topic as referred in SAP Note 2706322 - What is Support – What is Consulting: Cloud Solutions
Environment
SAP Datasphere
Resolution
Make sure to follow the guidelines to optimize the processing of the case.
Incident Creation:
- How to identify the SAP Datasphere tenant in 'Select a system' dialog?
- Leading Product: SAP Datasphere
- System ID: CLO
- Installation: SAP DATASPHERE
- System Number: Choose the correct system using the description or installation as your guide.
This is not possible when SAP Datasphere tenant is CPEA, therefore make it explicit the SAP Datasphere tenant URL.
You can select SCP System as SAP Datasphere tenant is linked into SAP BTP Subaccount.
Required Information:
- SAP Datasphere Tenant URL: In case you can't create the case for the proper system/tenant (e.g. when SAP Datasphere tenant is CPEA),
specify the SAP Datasphere tenant URL once multiple tenants may exist for same Customer ID. - In case of BW Bridge, share BW Bridge Tenant URL. You can get this info checking the Service Key.
- User/Acess for the SAP Datasphere Tenant
Generate Support User according to SAP KBA 2891554 - How to create a Support User for SAP Datasphere tenants
- Impacted object
- Space
- Table/View (paste direct URL to the artifact from data builder)
- Story (paste direct URL to story)
- Copy the story and/or simplify or remove parts or sections of it.
- Leave only the table or chart (widget) that is causing error/issue.
- Process/workflow (step by step) to reproduce the error, problem, issue or behavior
- System/tenant details and User credentials (Optional - in case of issues involving multiple systems/tenants):
If the problem involves multiple systems or tenants (such as a specific HANA or ABAP source system (BW, ERP or S4/HANA)): - Specify system information (Installation Number, System number, System ID) or tenant URL
- Maintain credentials/user in the Logon Depot (see KBA 1773689).
- Database Analysis User may be required for further analysis. SAP Support will then generate a new user SAPSUPPORT (or request new password if existing) valid for a single day.
- UTC Time (Optional - in case of error message): When you did get the error? Correlation ID?
- Traces and Logs (Optional - in case of error message):
- Open Chrome Developer tools and review any errors in the Network and Console tabs.
- Add these errors messages and texts to the case. See Open Chrome DevTools.
- See article 2280022 on how to collect an HTTP archive (HAR) file.
- Relevant for DP Agent issues 2938870 - Errors when connecting DP Agent with SAP Datasphere
- Attachments
- Quick video or "Step by step" document describing the issue
- Note: If possible it's better to add specific text, keywords and error messages into the case text as opposed to attaching the information into a file. This helps our machine learning algorithms, see AI and Machine Learning Drive Automation in Product Support
Component's description
| DS-AUT |
Issues regarding custom IdP configuration / Enabling SSO in System → Administration → Security tab |
| DS-BB | Issues in Business Builder |
| DS-BB-ODATA | Issues in OData API (Outbound Connectivity via OData API) |
| DS-BWB | Issues regarding SAP BW Bridge |
| DS-CAT | Issues in Data Catalog |
| DS-DI |
Issues regarding Data Integration and Data Management which do not fit subcomponents Issues in File Upload |
| DS-DI-CON |
Issues regarding Connections (Inbound Connectivity) Issues in Configuration → Data Integration (On Premise DP Agents, Third-Party Drivers) |
| DS-DI-DF |
Issues while Modeling any Data Flow in Data Builder Issues in Data Integration Monitor → Data Flow Monitor |
| DS-DI-DM |
Issues while maintaining data in Local Tables Issues with Data Viewer (Data Preview) |
| DS-DI-DT | Issues in Data Tiering/Data Lake Persistency |
| DS-DI-IL | Issues regarding Intelligent Lookup |
| DS-DI-RF | Issues regarding Replication Flows |
| DS-DI-RT |
Issues regarding Remote Table Replication and Federation (Remote Access) Issues in Data Integration Monitor → Remote Table Monitor Issues in Data Integration Monitor → Remote Query Monitor |
| DS-DI-SCH |
Issues with Scheduling Tasks Issues in Configuration → Task Logs Issues regarding Task Chains |
| DS-DI-TAB | Issues in Data Builder → Table → Table Services (Table Persistency) |
| DS-DI-TRF | Issues regarding Transformation Flows |
| DS-DI-VIW |
Issues in Data Integration Monitor → View Persistency Monitor Issues regarding View Execution |
| DS-DM |
Issues regarding Data Marketplace |
| DS-MD |
Issues in Data Builder landing page Anything in Data Builder which is NOT related to Data Flow, Table, View orIntelligent Lookup Issues in Content Network / Transport Import & Export Packages Issues in Files |
| DS-MD-AM |
Issues regarding Analytic Models |
| DS-MD-DS |
Issues while deploying Table, View or Perspective (Deploy button) |
| DS-MD-ESH | Issues in Repository Explorer |
| DS-MD-REPO | Issues regarding Repository Backend |
| DS-MD-TAB | Issues while Modeling a Table in Data Builder |
| DS-MD-VIW | Issues while Modeling a View in Data Builder |
| DS-PROV |
Issues regarding Tenant Provisioning Issues in Configuration → System Information |
| DS-SEC |
Issues in Security (Users, Roles and Activities) Issues in Configuration → Security / IP Allowlist |
| DS-SEC-DAC | Issues regarding Data Access Control (DAC) |
| DS-SM |
Issues in Space Management Issues in System Monitor Issues in OpenSQL Schema (Outbound Connectivity via ODBC) Issues in Configuration → Audit / Monitoring / Database Access |
See Also
Keywords
creating, create, ticket, reporting, report, cases, perfect, tickets, log, cpea, dwc, data warehouse cloud , KBA , DS-ADM , Administration , DS-AUT , Authorizations (Locks, etc.) , DS-BB , Business Builder , DS-DI-CON , Connections , DS-DI-RT , Remote Tables , DS-DI-DF , Data Flows , DS-DI-SCH , Scheduling and Task Chains , DS-DI-TAB , Table Persistency , DS-DI-DT , Data Tiering , DS-MD , Modeling (Data Builder) , DS-MD-DF , Data Flow , DS-MD-TAB , Tables , DS-MD-VIW , Views , DS-SEC , Security (Users, Roles) , DS-SM , Space Management , DS-MD-REPO , Repository Backend , DS-BWB , BW Bridge , DS-DI-RF , Replication Flows , DS-CAT , Unified Cataloguing solution , DS-BB-ODATA , To address issues related to Odata consumption API , DS-DI-TRF , Transformation Flows , How To
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