SAP Knowledge Base Article - Public

2854764 - Guidelines for SAP Datasphere Cases

Symptom

Common Questions

  • What information is required when opening an SAP Datasphere support case? What should I include in a support case to avoid delays and speed up resolution?
  • What cases fall under SAP Technical Support cases (errors, documentation issues, operational requests)?
  • Where can I get help with consulting or "how-to" questions?
  • For missing features and functionality, create an enhancement request or check the roadmap for upcoming features!
  • What troubleshooting steps can I take to assist with diagnosing issues?

Consulting or "How-To" Issue

  • SAP Technical Supports focus on fixing errors or problems with standard SAP software. It does not include advice on system setup, configuration, or general "how-to" questions. For these:
    • Visit the SAP Datasphere Community for these tips and advice.
    • Refer to SAP Note 2706322 for SAP Support versus consulting guidelines.
    • Check KBA 3509202 for examples of supported and consulting topics.

Datasphere Trial Version

  • Technical Support and SAP BTP Service Level Agreements do not apply to free tire service plans, trials and POCs, see KBA 2854519.

Environment

SAP Datasphere

Resolution

✨Make sure to follow the guidelines to optimize the processing of the case.

Case Creation:

1. Basic Information

Make sure to choose the right System, Product and Product Function for your case.

  • System: search with "Datasphere" and pick the correct tenant as per system name.
    System_List.png
  • Product: choose "SAP Datasphere". (In case of BW Bridge, choose "SAP Datasphere, SAP BW Bridge").
  • Product Function: refer 👉 product function to choose the suitable one.
  • Business Impact: Refer KBA 2971361 - Very High priority cases in SAP Datasphere.

2. Detailed Information

Please answer all the questions that popped up. This is very important to collect enough information for analysis.

  • Answer all the questions that popped up:
    • Support User: Enable Support User Creation. See KBA 2891554.
    • Issued objects or screen: Past the direct URL if possible!
  • Detailed Description:
    • Describe in detail what the behavior of the System is. Describe in a few sentences what is happening. What did you expect and what happened instead? Please be as detailed as possible.
      • Example: I log into Datasphere xxxx.eu10, try to create a new Replication Flow in space xxx, select xxxx connection, select ODP_SAPI container, select 0FI_GL_14, there is an error "abc" pop up.
  • Steps to Reproduce:
    • Select the checkbox if you allow SAP to reproduce the symptom in your non-production tenant. This will help to expediate the case processing.
    • Provide step-by-step description including navigation and expected results / actual result, flows, which actions taken to reproduce the error, problem, issue, or behavior.
  • Date or Date Range when the issue occurred:
    • For one time or intermittent issues specify the most recent start and end dates.
      For presently occurring issues, only specify the start date/time. Accurate timing can expedite the issue resolution.

3. Attachment

  • Quick video or "Step by step" document describing the issue.
  • Note: If possible, it's better to add specific text, keywords, and error messages into the case text as opposed to attaching the information into a file. This helps our machine learning algorithms. See AI and Machine Learning Drive Automation in Product Support.

4. Contacts:

  • Time zone: If you would like to speak to an engineer who works in the same time zone. Make sure your S-User information is up to date.
  • Phone: We cannot contact you if your details are outdated. Easy to fix if you review KBA 1271545.

Technical Specific Information

Key Resources


Product Function Description (click👉back to solution part):

Product Function Issue / Datasphere Navigation Screen Default Component and Guided Customer Help Path
SAP Datasphere > Administration > System Monitor System Monitor DS-SM
SAP Datasphere > Administration > Space Management Space Management DS-SM
SAP Datasphere > Administration > Translation Translation DS-MD
SAP Datasphere > Administration > Tenant Creation & Configuration

Tenant Provisioning & Configuration, BW Bridge Provisioning, Customer IdP configuration/Enabling SSO, Command Line

  • System → Configuration → Audit
  • System → Configuration → Monitoring
  • System → Configuration → Database Access
  • System → Configuration → Tenant Configuration
  • System → Configuration → System Information
  • System → Administration → Security
  • System → Administration → App Integration (OAuth Clients)
  • Instance creation and resizing
    • New Instance DS-PROV
    • Existing instance / Resizing DS-PROV
    • CU Metering DS-SM
  • Administration
    • SSO/SAML Configuration Isse DS-AUT
    • OAuth Client DS-AUT
    • Others DS-SM
  • BW Bridge Provisioning DS-BWB
  • Command Line Interface
    • Command Line Issue DS-API-CLI
    • Specific Command Line Issue
      • Space Related DS-SM
      • Marketplace DS-DM
      • Objects DS-MD-REPO
      • Datasphere Tasks DS-DI-SCH
      • API DS-BB-ODATA
      • Others DS-API-CLI
SAP Datasphere > Administration > Transport

Transport Import & Export Packages (Content Network)

  • Transport
  • Transport Issue (regardless of objects)
    • Using Export and Import Apps DS-MD-REPO
    • Using SAP Cloud Transport Management system (cTMS) DS-ACN
  • Transport Specific Objects Issue
    • Analytic Model DS-MD-AM
    • Connection DS-DI-CON
    • Transformation Flow DS-DI-TRF
    • Business Entities / Business Entity Versions DS-BB
    • Task Chain DS-DI-SCH
    • Others DS-MD-REPO
SAP Datasphere > Administration > Data Sharing Cockpit Data Sharing Cockpit DS-DM
SAP Datasphere > Administration > Security

Security (Users, Roles and Activities)

  • System → Configuration → Security / IP Allowlist
 DS-SEC
SAP Datasphere > Data Builder > Remote Table

Remote Table Replication and Federation (Remote Access)

  • Data Builder → Tables (Type Remote Table)
  • Data Integration Monitor → Remote Table Monitor
  • Data Integration Monitor → Remote Query Monitor
  • Data Provisioning Agent
    • Data Replication issue (Snapshot and Real-Time) HAN-DP-SDI 
    • Other Remote Table Issues DS-DI-RT
  • Cloud Connector/Direct/No DPAgent involved DS-DI-RT
SAP Datasphere > Data Builder > Local Table

Local Tables (table persistency, partitioning, data editor, data viewer, modeling, etc.)

  • Data Builder → Table (Type Local Table)
  • Data Integration Monitor → Local Table Monitor
  • Local Table Create and Deploy Issue DS-MD-TAB
  • Local Table Data Editor Issue DS-DI-DM
  • Local Table Data Persistency and Partition Issue DS-DI-TAB

SAP Datasphere > Data Builder > Views

View (deploy, data loading, data previewing)

  • Data Builder → Views

  • Data Integration Monitor → View Persistency Monitor
  • Graphical View, SQL View
    • DS-MD-VIW Create and Deploy Issue, Other Issues
    • DS-DI-VIW Data Preview and Persistency Issue
SAP Datasphere > Data Builder > Flows > Transformation Flows

Transformation Flows (Modeling, execution)

  • Data Builder → Flows → Transformation Flow
  • Data Integration Monitor → Flow → Transformation Flow Monitor
 DS-DI-TRF
SAP Datasphere > Data Builder > Flows > Replication Flows

Replication Flows (Modeling, execution)

  • Data Builder → Flows → Replication Flow
  • Data Integration Monitor → Flow → Replication Flow Monitor
 DS-DI-RF
SAP Datasphere > Data Builder > Flows > Data Flows

Data Flows (Modeling, execution)

  • Data Builder → Flows → Data Flow
  • Data Integration Monitor → Flow → Data Flow Monitor
 DS-DI-DF
SAP Datasphere > Data Builder > Data Access Control

Data Access Control (DAC)

  • Data Builder → Data Access Controls
 DS-SEC-DAC
SAP Datasphere > Data Builder > Intelligent Lookup

Intelligent Lookup

  • Data Builder → Intelligent Lookups
 DS-DI-IL
SAP Datasphere > Data Builder > Task Chains

Scheduling Tasks and Task Chains

  • Data Builder → Task Chains
  • Data Integration Monitor → Task Chains
  • System → Configuration → Task
  • Task Chain Issue DS-DI-SCH
  • Sub-Task Issue
    • Remote Table - Replicate
      • Data Provisioning Agent HAN-DP-SDI
      • Cloud Connector / Direct / No DPAgent involved DS-DI-RT
    • View - Persist DS-DI-VIW
    • Intelligent lookup - Run DS-DI-IL
    • Data Flow - Run DS-DI-DF
    • Replication Flow - Run DS-DI-RF
    • Transformation Flow - Run DS-DI-TRF
    • Local Table - Delete Records DS-MD-TAB
    • Task Chain - Run DS-DI-SCH
SAP Datasphere > Data Builder > Analytical Model

Analytic Models

  • Data Builder → Analytic Models
 DS-MD-AM
SAP Datasphere > Consumption > SAP Live Connections Consuming exposed Datasphere’s data in an SAP Front End tool (SAC, AfO, WEBI and others)
  • Issue occurs when previewing in Datasphere DS-MD
  • Issue does not occur in Datasphere:
    • SAP Analytics Cloud (SAC) LOD-ANA-DES
    • SAP BusinessObjects Web Intelligence BI-RA-WBI
    • SAP Analysis for Microsoft Office BI-RA-AO-XLA
    • SAP Analytics Cloud, add-in for Microsoft Excel LOD-ANA-OF-XLA
SAP Datasphere > Consumption > OpenSQL Schema and ODBC OpenSQL Schema (Outbound Connectivity via ODBC) DS-SM
SAP Datasphere > Consumption > OData API OData API (Outbound Connectivity via OData API) DS-BB-ODATA
SAP Datasphere > Integration > Connections

Connections (Inbound Connectivity)

  • System → Configuration → Data Integration (On Premise DP Agents, Third-Party Drivers)
  • Connection Validation Issue
    • Remote Table
      • Data Provisioning Agent HAN-DP-SDI
      • Cloud Connector / Direct / No DPAgent involved DS-DI-CON
    • Data Flow, Replication Flow DS-DI-CON
    • Model Import DS-MD-ESH
  • Data Provisioning Agent Issue HAN-DP-SDI
  • Cloud Connector Issue DS-DI-CON
SAP Datasphere > Integration > Data Integration Monitor Data Integration Monitor UI
  • Remote Table
    • Data Provisioning Agent HAN-DP-SDI
    • Cloud Connector / Direct / No DPAgent involved DS-DI-CON
  • Local Tables DS-DI-TAB
  • Views DS-DI-VIW
  • Flows
    • Data Flow DS-DI-DF
    • Replication Flow DS-DI-RF
    • Transformation Flow DS-DI-TRF
  • Remote Queries DS-DI
  • Task Chains -- See Task Chain node.
SAP Datasphere > Integration > SAP HANA Cloud Data Lake Data Lake Usage DS-SM
SAP Datasphere > Integration > HDI Container

HDI Containers in a Space

  • Space Management → Database Access → HDI Containers
 DS-SM
SAP Datasphere > Repository Explorer Repository Explorer DS-MD-ESH
SAP Datasphere > Catalog & Data Marketplace Data Catalog and Data Marketplace
  • Search DS-CAT
  • Marketplace Data Products DS-DM
  • Metadata Extractions DS-CAT
  • BDC Data Product BDC-DSP
SAP Datasphere > Semantic Onboarding Semantic Onboarding or Import Entities
  • SAP System DS-MD-ESH
  • Content Network DS-MD-REPO
  • Data Products DS-DM
SAP Datasphere > Business Builder Business Builder DS-BB

See Also

Keywords

creating, create, ticket, reporting, report, cases, perfect, tickets, log, cpea, dwc, data warehouse cloud, components, component, incident , KBA , DS-ADM , Administration , DS-AUT , Authorizations (Locks, etc.) , DS-BB , Business Builder , DS-DI-CON , Connections , DS-DI-RT , Remote Tables , DS-DI-DF , Data Flows , DS-DI-SCH , Scheduling and Task Chains , DS-DI-TAB , Table Persistency , DS-DI-DT , Data Tiering , DS-MD , Modeling (Data Builder) , DS-MD-DF , Data Flow , DS-MD-TAB , Tables , DS-MD-VIW , Views , DS-SEC , Security (Users, Roles) , DS-SM , Space Management , DS-MD-REPO , Repository Backend , DS-BWB , BW Bridge , DS-DI-RF , Replication Flows , DS-CAT , Unified Cataloguing solution , DS-BB-ODATA , To address issues related to Odata consumption API , DS-DI-TRF , Transformation Flows , DS-API-CLI , SAP Datasphere Command-Line Interface , How To

Product

SAP Datasphere all versions