SAP Knowledge Base Article - Public

2855466 - What are the actions to perform when a new super admin was provided by Support team


What to do after receiving the new super admin access created by Support team?


SAP SuccessFactors HXM Suite

Reproducing the Issue

Customer does not have access to the instance and requested to reset an admin password or create a new super admin by Support Team.


As soon as you received the super admin created by support team, this new user will not have any RBP role/group assigned it. This new user is generated with Manage Role Based Permission and with this permission this user will be able to start implementation -- perform the configurations in the system. Please follow the steps below:

  1. Go to Admin Center or search on Action Search - Manage Role-Based Permission Access;
  2. You can find the tool as below:
  3. Now you need to Add this new Super Admin in this feature;
  4. Click on Save and do a Logout and login once again;

Now you have access to Manage the RBP so If this is the first time that you are accessing the system you can follow the KBA : 2855468

If your instance is already implemented and you only have lost the access you need to check if you have a super admin group and a super admin role for this you will need to review the roles and groups of the instance.

You can follow the below steps to review the role:

  1. Go to Admin Center;
  2. Manage Permission Roles
  3. Search by the roles and identificate the Super Admin Role;
  4. Click on the Role and check "Grant thi to:" option, this is also the 2° step of the Role;
  5. Check What is the assigned groups;

Now you have to assign this new user to the group:

  1. Go to Admin Center;
  2. Manage Permission Groups;
  3. Search by the found group of the admin role;
  4. Click on the role and Assign this new user for the group;


New admin, super admin, start implementation , KBA , LOD-SF-PLT-MNG , Manage user Issues , How To


SAP SuccessFactors HXM Suite all versions