Symptom
When I create a new Candidate Account on the External Career Site, the filed "Country of Residence" is missing
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Go to the External Career Site
2. Click on Create Account
3. The field "Country of Residence" is missing
Cause
One possible cause is that DPCS (version 1 or 2) is not enabled in Provisioning.
Another possible cause is that there is an issue with the picklist ID or picklist values linked to the Candidate Profile XML Template
Resolution
For the first possible cause, you would need to reach out to your implementation Partner and request to get DPCS (version 1 or 2) enabled in Provisioning.
Kindly refer to the following KBAs:
2103927 - Can I show 'Country of Residence' when creating an external candidate account?
2103974 - Country of Residence During Candidate Creation - Recruiting Management
For the second possible cause, you would also need to reach out to your implementation Partner and get the Candidate Profile XML Template's configuration checked.
These are the steps that need to be carried out:
1. Access Provisioning > Candidate Profile XML Template
2. Copy and paste in Notepad++
3. Check the piklist id associated with the "Country of Residence"
4. Go to the Admin Center > Picklist Center
5. Search for the same picklist that is associated with "Country of Residence" in the Candidate Profile XML Template > export
6. Check the values for each country in that picklist file and ensure they are associated with the correct and same picklist ID
To update the picklist, please refer to the following KBAs:
2328179 - Post Picklist Migration Guide - HCM Suite
2088658 - Picklists: Working with Legacy Picklists (Importing, Editing and Creating) - Platform
See Also
2103927 - Can I show 'Country of Residence' when creating an external candidate account?
2103974 - Country of Residence During Candidate Creation - Recruiting Management
2328179 - Post Picklist Migration Guide - HCM Suite
2088658 - Picklists: Working with Legacy Picklists (Importing, Editing and Creating) - Platform
Keywords
country of residence, country , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem