2855758 - Party role XYZ is not supported for party role category 1122

Contract Replication from SAP Business Suite failed in C4C with error "Party role XYZ is not supported for party role category 1122" (XYZ represents a custom role coming from S4/ERP system).

SAP Cloud For Customer

1. Login to Cloud for Customer.
2. Go to Administrator Workcenter.
3. Go to General Settings view.
4. Open Web Service Message Monitoring view.
5. Find and open failed message with the same error.

The issue is happening because the incoming payload contains below data:

<EmployeeResponsible>
<PartyID>PQR</PartyID>(PQR is the Business Partner Id in the external system)
<RoleCode>XYZ</RoleCode>
</EmployeeResponsible>

And the code list mapping of data type external code XYZ is not done with local code 1122(Role Type Contract Administrator) under PartyRoleCode data type.

1. Create a separate code list mapping group for Contract Replication interface.
2. Maintain the code list mapping for data type PartyRoleCode.
3. Map external code XYZ with local code 1122.

KBA 2853654 - "Party role XYZ is not supported for party role category Employee Responsible Party" when replicating Sales Order/Sales Quote from ERP to C4C 

Employee Responsible, Contract Replication, C4C, Cloud for customer, Party role code, SAP Business Suite,  Contract Administrator, Code list mapping, external code, Party ID , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem