SAP Knowledge Base Article - Public

2855873 - Material Replication fails in C4C with error "The Input Language is incorrect"


 Material Replication from ERP/S4 fails in C4C with below error

The Input Language is incorrect


SAP Cloud For Customer

Reproducing the Issue

  1. Login to Cloud for Customer.
  2. Go to Administrator workcenter.
  3. Go to General Settings view.
  4. Open Web Service Message Monitoring view.
  5. Find and open failed message with the same error


Materials are replicated with below information in the xml


<Text actionCode="04">


<ContentText languageCode="Z1">XYZ</ContentText>



XYZ is the content of the text


  •  Go to Business Configuration
  •  Open Activity Additional Communication Languages
  •  Check "Language is allowed" checkbox for Language Key "Customer reserve".
  •  Reprocess the failed message in Web Service Message Monitoring


Material Replication, Additional Language, Customer Reserve , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem


SAP Cloud for Customer core applications 1908