Symptom
Material Replication from ERP/S4 fails in C4C with below error
The Input Language is incorrect
Environment
SAP Cloud For Customer
Reproducing the Issue
- Login to Cloud for Customer.
- Go to Administrator workcenter.
- Go to General Settings view.
- Open Web Service Message Monitoring view.
- Find and open failed message with the same error
Cause
Materials are replicated with below information in the xml
<Text>
<Text actionCode="04">
<TypeCode>10006</TypeCode>
<ContentText languageCode="Z1">XYZ</ContentText>
</Text>
XYZ is the content of the text
Resolution
- Go to Business Configuration
- Open Activity Additional Communication Languages
- Check "Language is allowed" checkbox for Language Key "Customer reserve".
- Reprocess the failed message in Web Service Message Monitoring
Keywords
Material Replication, Additional Language, Customer Reserve , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem
Product
SAP Cloud for Customer core applications 1908