SAP Knowledge Base Article - Public

2855884 - Cannot See Quotes and Orders Created From Inconsistent Opportunity in the Sales Documents Facet


You have created a sales document (for example sales quote or order) from an opportunity but cannot see this in the Sales Documents facet.


SAP Sales Cloud

Reproducing the Issue

Prerequisite: You have an inconsistent opportunity ABC in your system (ABC represents the name of the inconsistent object).

  1. Go to the Sales work centre.
  2. Go to the Opportunity view.
  3. Open ABC.
  4. Go to the Sales Documents facet/tab.
  5. Click New.
  6. Enter the mandatory data as set by your administrator.
  7. Save and Open.
  8. Navigate to the Sales Documents facet/tab of ABC.
  9. No entry is shown even after refresh.


As the original document is inconsistent, the data cannot be copied over into your new sales document and therefore no connection/link is established.


To get the connecting link between your objects, please make sure to maintain consistent data in your original object (in this case opportunity) first.

See Also

  • KBA 2696010 - The Sales Document Tab in Opportunity is Empty
  • KBA 2633831 - Missing Sales Order in Opportunity Displayed in Document Flow
  • KBA 2542066 - No Option to Add Existing Sales Quote Under Sales Documents Tab in Opportunity


inconsistent, inconsistant, consistant, consistent, sales object, reference, missing , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-ACC , Account , LOD-LE-CQP , Customer Quote Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1908