2856244 - Output Channel Selection in Customer Invoice is not the expected one.

You have configured the Output Channel of Account XYZ as e-mail and you have also a maintained a rule in Output Channel Selection in Application and User Management workcenter as Printer. Your expect the system to select email when you create a customer invoice for Account XYZ but the system is selecting printer as output channel.(XYZ is the ID of the Account)

SAP Business Bydesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Open invoice ABC and click on View All(ABC represents the ID of the invoice). 
4. Navigate to Output History tab and you can see that Printer is selected as output channel.
5. Go to General Tab of the invoice and then Click on the account to open the account master data.
6. In the Account master data, click on Edit and then go to the Communication tab.
7. Then click on Collaboration.
8. Select "Customer Invoice / Credit Memo".
9. Notice that it's enabled and under Output Channel Settings there is a recipient maintained.
10. Go to the Application and User Management work center.
11. Go to the Output Channel Section view.
12. On the dropdown, select Customer Invoice.
13. Click Go.
14. Notice that there is a rule maintained for this scenario.

In case of Customer Invoice, even though you have maintained the Output Channel as email in the Account master data, the Output Channel settings are always determined based on the bill-to party.

Please maintain the Output Channel Settings in the Bill-to Party if you want the same to be determined in the customer invoice.

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Open invoice ABC and click on View All(ABC represents the ID of the invoice). 
4. Go to General Tab of the invoice and then Click on the Bill-To to open the Bill-To party master data.
5. In the Bill to party master data, click on Edit and then go to the Communication tab.
6. Then click on Collaboration.
7. Select "Customer Invoice / Credit Memo".
8. Maintain the required Output Channel Settings and Save your changes.

Output Channel Selection; Customer Invoice Output channel; Invoice output wrong; , KBA , output channel selection , invoice output bill to party , AP-CI-CI , Customer Invoice , Problem