SAP Knowledge Base Article - Public

2856405 - Unable to Cancel Goods and Services Receipt.

Symptom

Canceling Goods and Services Receipt 12345 is not possible as the "Cancel Document" button is greyed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the "Goods and Services Receipts" work center.
  2. Switch to the "Receipts and Returns" view.
  3. Locate and select "Goods and Services Receipt 12345."
  4. Observe that the "Cancel Document" button is disabled (greyed out).

Cause

If a Goods and Services Receipt has been generated from a Time Confirmation, the "Cancel Document" button will be disabled (greyed out). 

Resolution

To cancel a Goods and Services Receipt, you must first cancel the related Time Recording.

Keywords

Good and Service Receipt; Cancel Document; Greyed out; Time Confirmation. , KBA , AP-GSP , Goods and Service Acknowledgement , Problem

Product

SAP Business ByDesign all versions