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2856542 - Installation of XSACMONITORING fails / start up of xsa-admin-backend fails

Symptom

  • Installation of XS Advanced Admin Tools (XSACMONITORING archive) fails. The following error is recorded in the installation logs:

Unexpected error: A step of the process has failed. Retrying it may solve the issue.
Installation of the component XSAC_MONITORING (sap.com) 1.7.1 failed during deployment.
Deployment of the MTA com.sap.xsa.admin 1.7.1 failed. Check SAP release information note [No release note provided] and analyze the issue. In case you need help, contact SAP support using the SAP component BC-XS-ADM

  • The application "xsa-admin-backend" crashes. The logs (xs logs --all xsa-admin-backend) show an error similar to:

[APP/10-2] ERR Error: ENOENT: no such file or directory, stat  /usr/sap/<SID>/xs/app_working/xxxxxxxxxxxx/executionroot/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/app/node_modules/@sap/node-jwt/bin/linux-ppc64le-v8-6.8/jwt.node'
ERR at Object.statSync 


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Environment

SAP HANA Extended Application Services, Advanced model

Product

SAP HANA, platform edition 2.0

Keywords

xsa, xs advanced, XSA Cockpit XSA Admin, XSACMONITORING, depracated , KBA , BC-XS-ADM , Admin Tools , Problem

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