SAP Knowledge Base Article - Preview

2856658 - Search Functionality in Outlook Add-In Does Not Work with External ID Reference

Symptom

You have implemented the integration between SAP Cloud for Customer and SAP ERP. However, when performing the search for Sales Quotes and Sales Orders using the External ID reference these documents are not shown inside Outlook Add-In.


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Environment

SAP Cloud for Customer - Outlook Add-In (Client Side)

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1908

Keywords

Outlook Add-In; groupware; search external ID, side pane , KBA , LOD-CRM-GW-OUT , Outlook , How To

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