SAP Knowledge Base Article - Preview

2856751 - The password reset hyperlink on a custom login page is misbehaving - SuccessFactors Platform

Symptom

  • The password reset hyperlink on a custom login page is not working as expected
  • User is asked for Company ID again, prompted an "Invalid Company ID" message or redirected to password reset for a different instance

Note: these troubleshooting steps only apply to instances with custom login pages. For clarification on what a Custom Login Page is, please refer to KBA 2088153.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HXM Suite all versions

Keywords

custom login page, forget password, forgot password, not working, url, company id, "Enter your company ID and username", invalid company id, password change, reset password , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , LOD-SF-PLT-CLP , Custom Login Pages , Problem

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