2856751 - The password reset hyperlink on a custom login page is misbehaving - SuccessFactors Platform

• The password reset hyperlink on a custom login page is not working as expected
• User is asked for Company ID again, prompted an "Invalid Company ID" message or redirected to password reset for a different instance

Note: these troubleshooting steps only apply to instances with custom login pages. For clarification on what a Custom Login Page is, please refer to KBA 2088153.

SAP SuccessFactors HCM Suite

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