SAP Knowledge Base Article - Public

2857146 - Global Benefits - Cannot update benefit enrollment record via manage data

Symptom

When an admin corrects the benefit enrollment record for an automatically/via jobs created enrollment via "Manage Data" with "Payroll integration" as Yes, then it is not possible and gives the error:

You cannot enroll as an enrollment already exists with same pay component in the same period.

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

  1. Go to Manage Data
  2. Search for Benefit Enrollment
  3. Edit Benefit enrollment
  4. The following error is triggered: "You cannot enroll as an enrollment already exists with same pay component in the same period." 
     

Cause

Currently it is system limitation. Our engineering team already have an enhancement ticket for this case.

Resolution

As workaround please proceed with following steps to make modifications via UI:

  1. Benefits Admin can go to Benefits page on behalf of an employee
  2. Edit Benefit enrollment
  3. Make the employee contribution change and save.

This process will update pay component in deductions.

Keywords

BEN-4421 enrollment edit , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-DED , Deductions , Problem

Product

SAP SuccessFactors Employee Central all versions