SAP Knowledge Base Article - Public

2857348 - Business Task Notification Template Cannot be Changed


You would like to edit a Business Task Management (BTM) task subject or the body of the task e-mail message.


  • SAP Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue


Currently there is no way to edit the subject or body of the business task message.


The system works as expected.

As an alternative, you may use a workflow rule (if applicable in your business scenario) to send notification e-mails. This way it is possible to control the e-mail sent by the rule.

You can check the documentation for Workflow Rules in the See Also section of this KBA.

See Also

Workflow Rule Document for Cloud for Customer - Workflow Rule Help Guide.

Workflow Rule Document for Business ByDesign - Workflow Rules Quick Guide


BTM, Subject, Body, Business Task Management, Notification, Template, Custom , KBA , SRD-CC-BTM , Business Task Management , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions