SAP Knowledge Base Article - Public

2857709 - Search Photo does not match the Profile Photo - SuccessFactors Employee Profile

Symptom

After an upload of a new profile Photo, the Search Photo does not match the Profile Photo.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

Upload a new profile Photo;

Checking the profile photo;

Then search the updated employee and the photo is different.

Profile Photo not matching.jpg

Cause

Cache issue.

Resolution

Try to reproduce the issue in a different browser and perform a cache refresh.

Follow KBA 2087463 - How to Diagnose Browser Issues for the BizX Platform for instructions on the refresh.

Keywords

SuccessFactors, Employe Profile, Profile Photo, Search Photo, Upload Photo, Cache Refresh, UI Photo, Edit Profile Picture, different photo, wrong photo, search and header photo, profile picture , KBA , LOD-SF-EP-PHO , Photo Management , LOD-SF-EP-HED , People Profile Header Ribbon , Problem

Product

SAP SuccessFactors HXM Suite all versions

Attachments

Profile Photo not matching.jpg