SAP Knowledge Base Article - Public

2857870 - Wrapped Exception: Division by zero when launching compensation worksheets


Create compensation worksheets job fails with error - "This scheduled job failed to complete. For details, please contact SuccessFactors customer support. com.successfactors.jobscheduler.ScheduledJobExecutionException: Wrapped Exception: Division by zero".

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  • SAP SuccessFactors HCM Core
  • Talent Management 
  • Compensation

Reproducing the Issue

Launch compensation worksheets and notice the job fails.


COMPENSATION_SAL_RATE_UNITS column is 0 for some (active/inactive) users in the UDF causing division by zero exception.


Correct COMPENSATION_SAL_RATE_UNITS column in the UDF to a valid value or blank value for both active and inactive users to fix the issue. Import the corrected UDF and launch worksheets.


worksheets launch fail, success factors, forms not created, worksheets creation error, unable to create worksheet , KBA , LOD-SF-CMP-FRM , Forms & Templates , Problem


SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions