SAP Knowledge Base Article - Public

2858838 - Task - 'Escalation: Create Purchase Order' or 'Escalation: Assign Supplier to Purchase Request'


User receives several of automated tasks notifications in his Home view, with subject "Escalation: Create Purchase Order" or "Escalation: Assign Supplier to Purchase Request" and can't turn off the notifications.


SAP Business ByDesign

Reproducing the Issue

  1. Got to Purchase Requests and Orders work center.
  2. Go to Purchase Requests view.
  3. Show: Open Tasks.
  4. Click in Go button.

The user can see several taks with this Escalation subject. 


The system raises this escalation task because the due date of the task has been reached and the task is not completed. The system escalates the task because the planned ordering date maintained in the purchase request has been reached. The due date of this tasks in calculated from the Planned ordered date on the Purchase Request. This type of task always has high priority. The due date is always the same day.

Note: The planned ordered date is a calculated field and value of planned ordered date is derived as below:

  1. Get default from supply chain and never change it
  2. Get lead time from purchasing contract if assigned
  3. Get lead time from product if available
  4. Take five days before delivery period start date


The task is relevant to the manager working in the operational purchasing org unit maintained in the purchase request or any alternative approver for the operational purchasing org unit or cost center. The relevant manager receives this task in the Inbox subview of the Work view of the Home work center. The alternative approvers receive this task in the Approvals view of the Managing My Area work center.

In case in purchase request you see under Basic details sub tab no purchasing unit is not available, then as a fall back rule system sends the task to all users who has access to Purchase request and order work center.

This fallback behavior to send task to all authorized users done by BTM (Business Task Management). This gets triggered only if we cannot provide BTM with a responsible person. Example Purchasing unit manager is not maintained or Purchasing unit is not maintained in the Purchase Request relevant to the task.

  1. Go to Purchase Request and Orders work center.
  2. Got to New Purchase Request common task.
  3. Click on View all button.
  4. Go to Basic tab.
  5. Select a valid Purchasing Unit.


Automatic, Task, Notification, Purchase Order, Escalation, Purchase Request, Purchasing Unit. , KBA , SRD-SRM-PRO , Purchase Requests and Orders , How To


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