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2858950 - Using the Communication Panel: Embedded VS Mashup option


  • User is tries to use the SAP Contact Center Communications Panel (CP) within C4C Live Activity panel
  • Some futures don't work well like:
    • Microphone 
    • Video
  • The user could also face issues trying to logon to the Widget
  • If you use the CP outside of the C4C (launching directly https://[Your_AgentVu_FQDN]/ecf/[version]/communicationpanel/embedded.html) then all works. 
  • Similarly, the implementation could be using Sinch Contact Pro



SAP Contact Center 7.0


SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications panel, integration, C4C, ECF, telephone, buttons inactive, ECF , KBA , allowlist , inclusion list , CRM-CCI , Contact Center Infrastructure , Problem

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