2858971 - Reviewing Details of Report Jobs in Your System - Learning

When contacting SuccessFactors Product Support to disable or fix existing reports, this KB article will help you to find the problematic report jobs in your system and view their details.

Note: the LMS Admin needs one or more of the following information related to the report job:

1. Report Name
2. Report Job Description
3. Date when Job was Scheduled.
4. Admin ID of a locked Admin

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

How can LMS admin find a Scheduled Report in Learning?

Note: The Admin user will only be able to view the report jobs scheduled by the Admin currently logged in to the System. If any admins are interested in viewing the reports for another Admin, for example if the account of the Admin that scheduled the report is locked, follow instructions under the heading How to view the report jobs scheduled by another Admin or by Locked Admins in the system.

1. Login to SuccessFactors and navigate to the Learning Administration area. Once there, go to the Reports section
   

2. On the Reports page, open the Report Jobs tab.

3. Search for the report using one or more of the following:       

• Month when the report was scheduled
• Year when the report was scheduled
• Title of the Report
• Description of the Report Job.

How to view errors related to a scheduled report job. How to disable a scheduled report job.

Note: Again, you will only be able to view the report jobs scheduled by the Admin currently logged in to the System. If you are interested in viewing the reports for another Admin, for example if the account of the Admin that scheduled the report is locked, follow instructions under the heading How to view the report jobs scheduled by another Admin or by Locked Admins in the system.

1. Find the Report Job you’d like to disable using the steps provided under How to find a Scheduled Report in Learning.
2. Click on the Edit Schedule link on the row for the Scheduled report job.

Note: If the report was scheduled as a one-time background job and is not a recurring report job, you will see a View Job link that will take you to the Background Report Job status page.

3. You should now be on the Report Schedule page where you can perform the following:       

• View the status of the most recent job execution and the next scheduled time for the report.
• Click on View Errors to view the errors that caused the report job to fail, if any.
• Disable /Enable the schedule by unchecking / checking the Schedule This Process checkbox.

4. You can also view the results of past executions by clicking on the Results tab.

How to view the report jobs scheduled by another Admin or by Locked Admins in the system

1. Login to SuccessFactors and navigate to the Learning Administration area. Once there, go to the System Administration > Background Jobs page.
2. On System Administration > Background Jobs you can search for all Report Jobs scheduled by an Admin by selecting

• Type = “Report”
• Entering the Admin ID in the Owner field.

3. If you would like to search for all Report Jobs created by locked admins in your system, you can create a filter by clicking on the filter icon next to Owner.

4. On the Create Filter dialog, Select Status = “Locked” and click Submit Criteria and add selected Admins from the list displayed to the filter and then click Submit Filter.

5. Create Filter dialog will be closed and when you search for Background Jobs of Type = “Report,” all report jobs created by locked admins will be displayed.

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