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SAP Knowledge Base Article - PublicSymptom
When clicking on the "Add more Currencies..." button within an item, the system throws an exception error.
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Error An application error has occurred. Please try again. If you have further questions or issues regarding this error, please provide the error details below to your support group. Error message = null <br>Ticket No = 741<br>ErrorFingerprint [exceptionRootCauseTag=7664e61cba664d50fa95d99cac80674040c03f6f, exceptionStackTraceTag=15a11a2ea465d36dcd1f8c880f6316756504b66d]<br>Timestamp = 2019-11-08T12:58:23.356+0000<br>Stack trace = java.lang.NumberFormatException: null at java.lang.Long.parseLong(Long.java:552) at java.lang.Long.valueOf(Long.java:803) at com.plateausystems.elms.client.struts.component.EditPricingCurrencyAction.run(EditPricingCurrencyAction.java:63) at com.plateausystems.elms.client.struts.BaseActionDelegate.invokeValidateAndRun(BaseActionDelegate.java:69) at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:132) |
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Environment
SAP SuccessFactors Learning
Reproducing the Issue
1. In Learning Administration, go to Items > Search and select any existing item.
2. Click Related (More) > Pricing > Add More Currencies:
3. The error will happen:
Cause
This error is a system defect and it was already reported to our Development Team.
Resolution
A software correction will be applied in the 1911 product release. The reference number to check that in the release notes is LRN-67510.
As a workaround, you can use the button at the top of the page since the error only happens with the button at the bottom.
See Also
Keywords
add more currencies, currency, button, exceptionRootCauseTag, 7664e61cba664d50fa95d99cac80674040c03f6f, exception, LRN-67510 , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Problem