SAP Knowledge Base Article - Public

2859586 - Error when opening a PM form template - Manage Templates - Performance Management

Symptom

When opening a spefici PM form template in Manage Templates, I'm receiving an error message

error message.JPG

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Log into the instance
  2. Go to Admin Center > Performance Management > Manage Templates
  3. Select the 'Performance Review' tab
  4. Open the desired PM template and the error message pops up

Note: if you click on 'show error' it gives you the error ID, time stamp and fingerprint information, which is useful when raising an case to support

Cause

There is no Route Map associated to the PM template

Resolution

  1. Go to Admin Center > Performance Management > Form Template Settings;
  2. Open the affected PM form template;
  3. Click in the drop-down menu for the 'routing map' field and select one of your available route maps.

See Also

Keywords

manage templates, error when open pm form, no route map, route map error, missing route map, performance management, pm, pmv12a, form edit , KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors Performance & Goals all versions