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SAP Knowledge Base Article - PreviewSymptom
When replying a ticket interaction using Outlook, you notice that the e-mail is not added in the Ticket Interactions list.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Outlook; Ticket; Service Request; Service; Interactions; C4C; Cloud for Customer; Reply; Outlook Add-In; Microsoft; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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