SAP Knowledge Base Article - Preview

2859595 - Ticket Outlook Reply is Not Displayed in Interactions Tab

Symptom

When replying a ticket interaction using Outlook, you notice that the e-mail is not added in the Ticket Interactions list.


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Environment

 SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Outlook; Ticket; Service Request; Service; Interactions; C4C; Cloud for Customer; Reply; Outlook Add-In; Microsoft; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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