SAP Knowledge Base Article - Public

2859652 - Workflow e-mail chain

Symptom

Can we have one workflow e-mail chain looping all the recipients? Currently 2 different emails are sent for the 2 users mentioned in the CC role. The requirement is to trigger only one e-mail where the employee is in 'To' and manager is in 'CC' recipient of the e-mail.

Environment

SAP SuccessFactors Employee Central

Resolution

System would trigger an e-mail individually to user. Note that both the users will not be Cc'd in the same mail chain. This is working as system designed.

Keywords

Workflow e-mail chain, Cc role , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions