SAP Knowledge Base Article - Public

2859703 - How To Enable The 40/60 Column Layout For Ticket Overview

Symptom

You want to know how to enable the 40/60 Column layout in Ticket Overview screen.

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Service and Social View.
  3. Click on Ticket Configuration.

Cause

As the layout configuration settings is set to default.

Resolution

  1. Go to Administrator work center.
  2. Go to Service and Social View.
  3. Click on Ticket Configuration.
  4. Under UI Configuration section, enable the 40/60% column layout on Overview tab option. 

Image/Data in the KBA is from SAP Internal Systems, sample data or demo systems. Any resemblance to real data is purely coincidental.

40_60 Overview Layout.png

Keywords

40/60, Ticket, Overview, Layout, Interaction, Card, Visualization , KBA , 40/60 , ticket , column layout , overview , interaction , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer core applications all versions