2859966 - Error: 'ParentObjectID is not provided for Product Category Description' when Importing Product Category Descriptions

You are Inserting/Upserting Product Category Descriptions using Data Workbench, but you get error: 'ParentObjectID is not provided for Product Category Description'.

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1. Go to the Data Workbench work centre.
2. Go to the Import view.
3. Select Insert/Upsert Individual Object.
4. Choose object Product Category Description and click Next.
5. Upload your import file.
6. Finish the inser/upsert and the above error is thrown.

There are already Product Category Descriptions in the system for the same product categories, likely to be for a different language. Because there is already a ParentObjectID for these, the same ParentObjectID needs to be used for the corresponding product categories, using Update rather than Insert/Upsert.

Please try the below steps:

1. Extract the existing descriptions by Exporting Product Category Descriptions through Data Workbench.
2. In the extracted CSV file, find the relevant Product Category IDs in question.
3. Now delete the values of the columns ObjectID and HeaderObjectID (Do Not remove the column names).
4. Maintain a new External_Key for the records.
5. Maintain the data for Language and Product_Category_Description
6. Upload this data using Update in Data Workbench.
7. It should go through successfully.

DWB, Import, Product Category , KBA , LOD-CRM-INT-DWB , Data Workbench , How To