SAP Knowledge Base Article - Public

2860501 - [SF MOB] - Comments section visible on mobile while sending Job Requisition back to previous step (even if disabled)

Symptom

On the mobile application, when sending the requisition back to the previous step during the Job Requisition approval, the Comments section is still visible, even if the comments are disabled on the Form settings. If you attempt to use this Comments section as it is, you will face an Application Error.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Create a job requisition;
  2. Put it in approval;
  3. Send to the next approver;
  4. As this approver when sending the requisition back, notice that you have the option to add comments, even when they are disabled on the form settings.

Cause

This is the result of an unfinished functionality implementation.

Resolution

Our Product Management team already has an enhancement in place and being worked by the Software Engineering team. This can be found by the reference code MOB-30624 (ask your CSM for details).

Workaround: The current workaround is to not to use the Comments section so the users don't face any problems while sending the requisition back one step.

This is currently under work by our Software Engineering team and this article will be updated according to the progress done by the team. You can check below:

Current Status: Work In Progress

Resolution: Unresolved

Fix Version: Not defined

Keywords

comment, section, requisition, approval, mobile, step, send, back, disabled, visible, job, requisition , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , LOD-SF-FWK-MOB , Mobile Application , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions