2860722 - Payment Information Entered During New Hire or Rehire Disappears

Payment Information entered during the New Hire or Rehire Wizard disappears once the process is completed.

When you enter Payment Information during New Hire and/or Rehire the data is no longer visible when you view the users Profile. The data is not visible in Manage Data either - data is lost.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite 

SAP SuccessFactors Employee Central – Payment Information

1. Go through New Hire Wizard (or Rehire) and reach Payment Information section
2. Enter required Payment Information data
3. Save
4. View Profile of the Hire - Payment Information section shows 'No Data'

Incorrect configuration of Payment Information UI

To resolve this issue you need to correct the Properties configuration of the Payment Information Details section of the UI.

1. Navigate to Payment Information UI in use - Admin Center -> Manage Configuration UI
2. In the Payment Information Details section of the UI - select 'Edit Properties'

3. Find the 'Is Collection' value set as 'No' - This is incorrect and is the cause of the issue.

4. Correct value to 'Yes' and set the 'Collection Resolver' to 'Details'

5. Save the UI and test again - Payment Information data will be saved and is now visible on users Profile.

Note: While the 'Is Collection' value was as 'No' it would result in the Payment Information Portlet initializing during the New Hire Wizard. 

When you correct the value back to 'No' this will no longer occur. To reinstate this behavior you need to set a Business Rule on initialize on the Payment Information Detail Object. For more information please see the Notes section of KBA 2440812- Defaulting Payment Information using Business Rules

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Payment Information

     Chapter: Settings of the Configuration UI

     Chapter:  Replicating Payment Information in Employee Central Payroll

      Guide: Implementing the Metadata Framework (MDF) 

• Chapter: Features Supported by Configuration UI in the Latest People Profile and Their Status

• 2440812 - Defaulting Payment Information using Business Rules

• 2553102 - Employee Central - Manage Configuration UI (MDF object UI)

• 2273344 - How to Configure Object Definition in MDF?

• 2749706 - Payment Information portlet visible during Hire/Rehire 
• 3484259 - Raise a MDF Alert Message if there is No Payment Information maintained after X month from Hire Date or Rehire
• 2318830 - Employee Central - Payment Information
• 2925224 - Payment Information RBP limitations
• 2305691 - Configuration for Country Specific Field in Payment Information UI
• 3307643 - Manage Workflow Detail Page display order Doesn't Match Custom Hire Template linked to Custom MDF UI
• 2433727 - Can you Customize the Layout of the Workflow Approval Page
• 2735483 - Rearrange or Hide Fields on the Workflow Approval Page
• 2928802 - Workflow page does not respect order pre defined for the object
• 3544341 - Configurable UI for MDF Objects On Workflow Details Page" not working
• 3190710 - Workflow Details page is empty, fields changed are no shown - Employee Central
• 2534094 - Information not Visible in Hire Workflow Approval Page

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